Imagine buying a wardrobe. You open the box. Hundreds of nuts, bolts and wooden fittings, all shapes and sizes, pour out - they’re everywhere. But no instructions. You head...
Support people using video
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Sales training: how to elevate your team’s performance with video
Whether you’re training a whole new team, a new starter, or you want your current sales team to refresh their skills, training using video is a great idea. Videos are impactful,...
How to improve customer service training with video
When looking for nuggets of wisdom around the importance of customer service in business, you might not think to look first to the Pro Football Hall of Fame. And yet, one of the...
How brands use video for sales training (examples & success stories)
Sales training is crucial. But it’s also costly. According to a recent Training Industry report, companies are spending (across all industries and sizes) anywhere between...
How to improve your videos with customer feedback
As social creatures, human beings are hard-wired to seek approval. The approval of others is a life or death situation, evolutionarily speaking. It goes all the way...
3 success stories that show the power of customer onboarding videos…
On Thursday, 22nd September 1994, a brand new TV show aired for the first time on NBC. The pilot episode had the unenviable task of introducing no fewer than six central...
How to create a user journey map – made simple!
When’s the last time you read a map? Thanks to Google Maps and other satellite navigation apps, the answer could be never. According to a recent study, 1 in 7 millennials...
10 customer engagement strategies you can implement TODAY
Mike Carey, a British novelist, once wrote: “All the water in the oceans won’t fill a bucket with a hole in it.” And, while he probably wasn’t talking about customer...
5 amazing walkthrough examples for apps and websites
We all have our favourite apps. The ones we use on a daily basis and can’t live without. But, for most mobile apps, life is surprisingly short. Around 80-90% of all mobile apps...
12 incredible examples of user onboarding
Have you ever downloaded an app or piece of software and thought...now what?! Far too often, onboarding falls short of what customers expect from businesses. In fact, over 90% of...
5 Stats that prove the power of onboarding videos
Onboarding – the education that takes place as a new user has an initial experience with your product or service – is often the first impression you make on a customer. When done...
![How onboarding optimises user retention [NEW DATA]](https://q5n8c8q9.rocketcdn.me/wp-content/uploads/2020/03/How-onboarding-optimises-user-retention-400x250.png)
How onboarding optimises user retention [NEW DATA]
In a world of infinite choice, brand loyalty is in short supply these days. But the payoff for nurturing loyal customers is massive. Because 61% of loyal customers will go out of...
33 Incredible user onboarding emails
It’s one of those words that says so much. ‘Onboarding’: it goes much deeper than ‘orientation’ or ‘induction.’ It’s not just about pointing customers in the right direction, or...
How to understand – and REDUCE – SaaS churn
As more and more of us are beginning to focus on bettering our mental health, you would think that a meditation app like Headspace has struck gold. However, despite boasting over...
10 Reasons video is perfect for internal training
In this highly competitive climate for hiring top talent, a strong employee training and development programme is going to set you apart in your industry. And not just when it...
The ultimate guide to onboarding users with video
Onboarding is a make-or-break component of the user experience that teaches people how to use your product while building value. Many product companies struggle with user...
Video marketing funnel: How to convert using video
If your brand isn’t using video marketing today, you’re being left behind. 95% of video marketers plan to increase or maintain spend, while 59% of marketers who don’t use...
How To Create A Kickass Customer Onboarding Process
Have you ever tried out a new product and felt lost the whole time? Perhaps you poked around for a few minutes to see if you could figure it out yourself, or maybe you completely...
12 Brands That Nail Customer Education With Video
If you’re struggling with customer experience and retention, it can be a really frustrating and worrying time for your business. Customers will churn and leave bad reviews for...
20 Best Customer Onboarding Videos – EVER!
First impressions can mean everything. If your customer has a bad first interaction or struggles to get started with your product, they may not be a customer for long. The time...
