If you’re getting lots of customer queries or your text-based FAQs just aren’t hitting the mark, you need to create some FAQ videos. Here’s how to do it.
Support people using video
See all articles we’ve created to help you support your customers, prospects & team using video below.
Microsoft has used video to MASSIVELY slash their classroom training costs. Watch these 20 awesome training video examples and learn from the best.
A website or app walkthrough is a great way to welcome new customers and encourage them to keep coming back. Check out these examples for inspiration.
User onboarding is your first step towards converting new customers into lifelong users of your product, brand or software. Here are some great examples.
The first few experiences with an app – the onboarding process – are critical. So here are our essential tips for mobile app onboarding in 2023.
We’ve compiled 33 of our favourite onboarding emails, from brands (big and small) across all kinds of different niches. Find out what makes them all so great.
Create a kickass onboarding process that gets users to stick around. As you do, use the tips, examples, ideas and tools in this guide to inspire your approach.
Here are 20 of the best customer onboarding videos we’ve ever seen, so you can keep more customers in your win column.
This guide will help you to improve your retention rates and create an onboarding experience that gets your users to stick around, using video.
It’s time to move away from old and tired training methods, and look for new ones to engage employees. Here are 13 methods for effective employee training!
Need some inspiration? Take a look at these brands that get customer education with video right.
Whether you’re explaining policies or demonstrating a product, video is an excellent training tool. Here are 8 ways to create a powerful training video.
Great customer service can also be highly beneficial to the bottom line if you get people to use your service again. These 6 brands do it superbly.
We take a look at three brands who’ve had amazing results with using video as a tool for customer onboarding.
Whether you’re training a new team, a new starter, or you want your current sales team to refresh their skills, sales training using video is a great idea.
If you’re continuously losing customers, it doesn’t matter how many sales you’re bringing in. Try these strategies to keep your customers engaged and loyal.
When it comes to customer service training, there are many options available. However, video may well be the best of them all.
Brands that support their customers through proper onboarding are likely to reap the rewards of better user retention, and here are the stats to prove it!
We break down five onboarding statistics from recent research, and share some tips on how to make video onboarding work for your brand.
Suffering from a high churn rate? Here are five tactics you can try to increase the longevity of your customers’ relationship with your SaaS product.