Did you know that how you onboard your employees can actually impact your retention rate? It seems strange to think about the day your employees will move on when you’ve only...
Support people using video
See all articles we’ve created to help you support your customers, prospects & team using video below.
7 methods for insanely effective employee training
We all know how intimidating it can feel to start a new job, or even a new role within your existing workplace. And it’s no secret that learning new things gets tougher as you...
Mobile app onboarding: 10 tips (and examples) for 2021
Everpix and Hailo were big names in the app world between 2012 and 2013, but now, like so many other apps, they are lost to time. And it’s not because they’re no longer...
How to increase user engagement with video
Imagine buying a wardrobe. You open the box. Hundreds of nuts, bolts and wooden fittings, all shapes and sizes, pour out - they’re everywhere. But no instructions. You head...
4 sales video success stories
There’s an old saying that, in business, your job is either to support the customer - or support the person who does. This ethos doesn’t just offer a reassuring sense of...
Sales training: how to elevate your team’s performance with video
Whether you’re training a whole new team, a new starter, or you want your current sales team to refresh their skills, training using video is a great idea. Videos are impactful,...
How to improve customer service training with video
When looking for nuggets of wisdom around the importance of customer service in business, you might not think to look first to the Pro Football Hall of Fame. And yet, one of the...
How brands use video for sales training (examples & success stories)
Sales training is crucial. But it’s also costly. According to a recent Training Industry report, companies are spending (across all industries and sizes) anywhere between...
How to improve your videos with customer feedback
We all appreciate the value of customer feedback in improving our products and services - but what if we told you it could help you improve your videos? Customer feedback can...
3 success stories that show the power of customer onboarding videos…
On Thursday, 22nd September 1994, a brand new TV show aired for the first time on NBC. The pilot episode had the unenviable task of introducing no fewer than six central...
10 customer engagement strategies you can implement TODAY
Mike Carey, a British novelist, once wrote: “All the water in the oceans won’t fill a bucket with a hole in it.” And, while he probably wasn’t talking about customer...
5 amazing walkthrough examples for apps and websites
We all have our favourite apps. The ones we use on a daily basis and can’t live without. But, for most mobile apps, life is surprisingly short. Around 80-90% of all mobile apps...
12 incredible examples of user onboarding
Have you ever downloaded an app or piece of software and thought...now what?! Far too often, onboarding falls short of what customers expect from businesses. In fact, over 90% of...
5 Stats that prove the power of onboarding videos
Onboarding – the education that takes place as a new user has an initial experience with your product or service – is often the first impression you make on a customer. When done...
How onboarding optimises user retention [NEW DATA]
In a world of infinite choice, brand loyalty is in short supply these days. But the payoff for nurturing loyal customers is massive. Because 61% of loyal customers will go out of...
33 Incredible user onboarding emails
It’s one of those words that says so much. ‘Onboarding’: it goes much deeper than ‘orientation’ or ‘induction.’ It’s not just about pointing customers in the right direction, or...
How to understand – and REDUCE – SaaS churn
As more and more of us are beginning to focus on bettering our mental health, you would think that a meditation app like Headspace has struck gold. However, despite boasting over...
10 Reasons video is perfect for internal training
In this highly competitive climate for hiring top talent, a strong employee training and development programme is going to set you apart in your industry. And not just when it...
The ultimate guide to onboarding users with video
Onboarding is a make-or-break component of the user experience that teaches people how to use your product while building value. Many product companies struggle with user...
Video marketing funnel: How to convert using video
If your brand isn’t using video marketing today, you’re being left behind. 95% of video marketers plan to increase or maintain spend, while 59% of marketers who don’t use...