Onboarding is a make-or-break component of the user experience that teaches people how to use your product while building value. Many product companies struggle with user...
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How To Create A Kickass Customer Onboarding Process
Have you ever tried out a new product and felt lost the whole time? Perhaps you poked around for a few minutes to see if you could figure it out yourself, or maybe you completely...
12 Brands That Nail Customer Education With Video
If you’re struggling with customer experience and retention, it can be a really frustrating and worrying time for your business. Customers will churn and leave bad reviews for...
20 Best Customer Onboarding Videos – EVER!
First impressions can mean everything. If your customer has a bad first interaction or struggles to get started with your product, they may not be a customer for long. The time...
How to Train Employees Using Video (5 Ways + Examples)
Training employees is important for many reasons. For one, you want your employees to be productive and happy at work, and a huge part of that is being competent and confident in...
6 Popular Employee Training Methods (With Examples)
Employee training is one of the most critical parts of the employee experience. When a new employee starts, they’re a sponge, ready to absorb information about your company, your...
How to Use Video: Employee Training & Development
In this highly competitive climate for hiring top talent, a strong employee training and development programme is going to set you apart in your industry. But training and...
20 Examples of Effective Training Videos
There aren’t many slam dunks in business. Usually, it’s a choice between cost or effectiveness. Thankfully, you don't have compromise either if you want to create training...
How to Improve Customer Support With Video
Since it first created a buzz among marketers all those years ago, video marketing has become synonymous with promoting businesses. It's true that video is one of the best ways...
How To Use Video To Delight Existing Customers
Video is a great marketing tool. I think we can all agree on that. But what most brands don't seem to realise is that video marketing isn't only a strategy for acquiring new...
4-Step Guide To Boosting Employee Engagement With Video
Employee engagement is, to quote Ron Burgundy, 'kind of a big deal.' Having employees at their workstation is one thing - but ensuring they're engaged with your overall mission...
How to Create a Killer Knowledge Video (In 4 Easy Steps)
When you hear the phrase “knowledge video” it probably takes you back to your school days, trying to cram in a series of videos to help you study for your finals… There’s a...
Using Video to Help Your Support Team
Your support team are a pretty vital part of your business, mostly down to the fact they're the front line when it comes to dealing with your customers. So it's always a good...
How to Use Video to Reduce Your Support Queries
Did you know that failure to resolve problems in a timely manner is one of the top two reasons for customer loss? It's pretty much an unavoidable fact that your customers will...
5 Reasons to use video to train your team
Training is one of those things that can seem like a necessary evil. Nobody really enjoys doing it - but it needs to be done to build and maintain high levels of...
Using Video to Train your Team
From my experience of first days at new jobs, I've found that there seems to be three approaches to onboarding: 1. The throw you in the deep end and see if you can swim approach...
5 Examples of Great Customer Service
Let's start with the bad news: 78% of transactions were bailed on because of a poor customer service experience.It takes 12 positive experiences to make up for one negative...
How to use video to make your customers love you!
In this modern age of cynicism, a customer who truly LOVES your brand, product or service is a precious commodity indeed. Not only can you rely on their continued loyalty to your...
How to dramatically reduce your support queries with video
Whatever kind of product you’re dealing with, it’s a near-certainty that you’ve spent some time in the past dealing with unnecessary support queries. The statistics show that...
How to increase customer satisfaction with video
If you’re thinking about having a video made for promotional purposes, the benefits are clear: getting your name out there, promoting through more channels and giving your brand...
