User onboarding is your first step towards converting new customers into lifelong users of your product, brand or software. Here are some great examples.
Support people using video
See all articles we’ve created to help you support your customers, prospects & team using video below.
8 Tips to Create the BEST Training Videos in 2023
Whether you’re explaining policies or demonstrating a product, video is an excellent training tool. Here are 8 ways to create a powerful training video.
6 Examples of Great Customer Service
Great customer service can also be highly beneficial to the bottom line if you get people to use your service again. These 6 brands do it superbly.
3 Success Stories That Show the Power of Customer Onboarding Videos
We take a look at three brands who’ve had amazing results with using video as a tool for customer onboarding.
Sales Training: How to Elevate Your Team’s Performance With Video
Whether you’re training a new team, a new starter, or you want your current sales team to refresh their skills, sales training using video is a great idea.
10 Customer Engagement Strategies You Can Implement TODAY
If you’re continuously losing customers, it doesn’t matter how many sales you’re bringing in. Try these strategies to keep your customers engaged and loyal.
How to Improve Customer Service Training With Video
When it comes to customer service training, there are many options available. However, video may well be the best of them all.
How Onboarding Optimises User Retention [UNIQUE DATA]
Brands that support their customers through proper onboarding are likely to reap the rewards of better user retention, and here are the stats to prove it!
5 Stats That Prove the Power of Onboarding Videos
We break down five onboarding statistics from recent research, and share some tips on how to make video onboarding work for your brand.
What is Customer Education? (+12 Video Examples)
Need some inspiration? Take a look at these brands that get customer education with video right.
How to Understand – and REDUCE – SaaS Churn
Suffering from a high churn rate? Here are five tactics you can try to increase the longevity of your customers’ relationship with your SaaS product.
10 Reasons Video Is Perfect For Internal Training
Switching to video for internal training can slash costs (just ask Microsoft). Here are 9 more reasons why video is perfect for internal training.
24 Best Customer Onboarding Videos – EVER!
Here are 20 of the best customer onboarding videos we’ve ever seen, so you can keep more customers in your win column.
Video Accessibility: How to Create Fully Accessible Videos in 2023
Accessible video content is more important now than ever, and a really important step in reaching and engaging the widest possible audience.
How to Create an Amazing FAQ Video (Steps, Tips & Examples)
If you’re getting lots of customer queries or your text-based FAQs just aren’t hitting the mark, you need to create some FAQ videos. Here’s how to do it.
33 Incredible User Onboarding Emails
We’ve compiled 33 of our favourite onboarding emails, from brands (big and small) across all kinds of different niches. Find out what makes them all so great.
The Importance of Training and Development at Work in 2023
How important is employee training and development? What are the benefits? And what tools can help you achieve success? Thankfully, we have all the answers!
How to Create a Kickass Customer Onboarding Process
Create a kickass onboarding process that gets users to stick around. As you do, use the tips, examples, ideas and tools in this guide to inspire your approach.
The Ultimate Guide to Onboarding Users With Video
This guide will help you to improve your retention rates and create an onboarding experience that gets your users to stick around, using video.
15 Types of Effective Employee Training Methods – EXPLAINED
It’s time to move away from old and tired training methods, and look for new ones to engage employees. Here are 13 methods for effective employee training!