“These guys are brilliant”

“We L-O-V-E working with Wyzowl”

“Wyzowl is a no-brainer”

Customer Onboarding Video Production

We create customer onboarding videos that educate and welcome your new users and customers, so they can get up and running in style!

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Loved by over 2,000 customers ❤️

Click the images below to view real customer feedback.

Recent projects

Getting your customers up to speed is IMPORTANT! ⚠️

Winning business is HARD.

And there’s nothing more frustrating than seeing those new customers struggling to get full value from your awesome product or service, to the point that they abandon ship.

Bottom line – if your customers don’t understand how to use your product or service from the start, they’re likely to become frustrated and look elsewhere.

The solution:
Onboarding taken to the next level 🤩
We create onboarding videos that get your new customers up and running in no time!

By educating your new users with video, you can help them get the best possible experience, reducing churn, optimising reviews and setting all your users – and your product! – up for maximum success.

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How it works…

Script writing

Based on your video goals, we’ll create a first draft of the script.

Storyboard creation

We create all the graphics for your video from scratch and lay them out scene-by-scene for you to check and approve.

Animation & sound

We create a first cut of your video including royalty free music and a professional voiceover track.

Unlimited revisions

We’ll make unlimited revisions at each step until you’re totally happy and ready to sign off.

Provide clarity from day one ☀️

Don’t make new customers fend for themselves through text-heavy docs and FAQs. Guide them through your product’s full glory with visual walkthroughs that eliminate confusion.

Reduce churn in its tracks 🔂

Customers are quick to abandon if it’s hard to get set up. Clear onboarding videos encourage adoption by simplifying setup, and can help dramatically improve retention and engagement.

Demo features persuasively 💡

Go beyond just explaining functions – delight customers by vividly showcasing exactly how your standout features enrich their experience and solve pain points, so they get the BEST possible results from your product or service.

With a customer onboarding video, at last you can…

🏆 Turn new signups into power users, fast

📚 Create a self-serve product guide that’s easy to reference

🤝 Foster lasting customer relationships from day one

📉 Reduce cancellations and churn rates significantly

💰 Accelerate time to value and ROI on each new conversion

But, why Wyzowl?

Here at Wyzowl we’re explainer video pioneers. We were one of the first companies ever to do them
(and we’re still one of the best! 😉)

We’ve been helping audiences ‘get it’ since 2011, creating 4,000 videos for clients all around the world.

Simple, fixed costs

We don’t believe in hidden costs and nasty surprises, which is why we charge a simple, fixed price.

Easy management

We have a custom-built project management system where you can get direct access to our creative team, AND invite yours.

Unlimited revisions

We want you to LOVE 💛 your video, which is why we make unlimited revisions at each step of the process – subject to a signoff at each stage.

A wealth of experience

We’ve been doing this since 2011 and have built an unrivalled wealth of knowledge and expertise in what makes an explainer video work.

Real humans, no robots 🤖

Resist the machines! Our team of real, talented HUMAN creatives are here to work on your project, not cookie-cutter AI tools.

Uniquely yours

Everything we create for your video is made from scratch and it’s just for YOU. All the assets are yours once the project is complete, giving you extra resources to use elsewhere in your marketing.

Your perfect video 😍

From: £2,250

We include everything you need for the perfect video for one simple fixed price. Hand-crafted by our expert team ⚡️

Script writing
Custom illustration
Storyboarding
Animation
Fixed turnaround times

Professional voiceover
Royalty free music
Sound effects
Unlimited revisions
13+ years’ experience

We also have a subscription service if you need us to create videos on an ongoing basis. Find out more here

Get more info & pricing

Fill out the form below and we’ll send a FREE info pack with everything you need to know about our service. Then we’ll be in touch to discuss how we can help you with your next video 🚀

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Customer onboarding video FAQ

Who are Wyzowl anyway?

Fair question… we’re only a little hurt that you haven’t heard about us 😂

We’re one of the world’s leading explainer video agencies 🏅

Since 2011 we’ve created over 4,000 videos for 2,000 companies in 40 different countries worldwide 🌎

Some of our well known clients include:

Client Logos

…but we work with a wide range of businesses from small to large, in many different industries.

We’re a passionate team of copywriters, illustrators & animators and we love telling great stories with beautiful visuals 😍

What are customer onboarding videos?

Customer onboarding videos are educational tools designed to guide new users through the initial stages of using a product or service, making sure they understand features, setup, and best practices.

Why is customer onboarding important?

Effective onboarding sets the stage for a positive customer experience, reducing confusion, increasing user adoption, and promoting long-term satisfaction and loyalty. It helps make sure all that effort put into acquiring your customer, pays off into a committed, long-term customer lifespan!

When should companies use onboarding videos?

If you’re experiencing low retention, high churn, or sell particularly complex products – there’s a great chance you could benefit from onboarding videos. They’re also useful for new product launches or introducing new features.

Why is video effective for onboarding?

It’s widely accepted that videos engage users better than text. Users love to learn with video – take it from us – and video content can help provide a consistent learning experience, and simplify complex information. This should help lead to higher retention rates and reduced support queries.

What are the benefits of customer onboarding videos?

These videos are a really visually engaging way to educate users, reduce confusion, accelerate product adoption, and serve as a scalable training resource, saving time and resources across your team. But crucially – helping your customers is the right thing to do! The better their experience, the better a business you have.

How long should a customer onboarding video be?

It depends – you want to get across the important info, but also don’t want them to be too long. We recommend aiming for anything from 1-2 minutes as a starting point. This should help maintain viewer engagement while delivering essential information effectively.

When do customers watch onboarding videos?

Typically during initial engagement phases to learn how to use a product effectively, and occasionally for troubleshooting or exploring advanced features. However one of the great things about onboarding videos is that they can be revisited time and again, as needed, to refresh knowledge.

What metrics indicate onboarding video success?

There are lots of ways to gauge the success of your onboarding videos – completion rates, average watch time, engagement metrics (likes, shares), and user behavior data (product adoption, feature utilisation) are all good things to watch. But ultimately it comes down to those bottom line business metrics: retention, churn, engagement and review scores!

How do I get started?

Click here and fill out a short form – a member of our team of video production experts will be in touch with some more info about animated explainer videos, the process, pricing, turnarounds and instructions on how to get your video project underway!