In this highly competitive climate for hiring top talent, a strong employee training and development programme is going to set you apart in your industry. And not just when it...
Support people using video
See all articles we’ve created to help you support your customers, prospects & team using video below.
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The ultimate guide to onboarding users with video
Onboarding is a make-or-break component of the user experience that teaches people how to use your product while building value. Many product companies struggle with user...
How To Create A Kickass Customer Onboarding Process
Have you ever tried out a new product and felt lost the whole time? Perhaps you poked around for a few minutes to see if you could figure it out yourself, or maybe you completely...
12 Brands That Nail Customer Education With Video
If you’re struggling with customer experience and retention, it can be a really frustrating and worrying time for your business. Customers will churn and leave bad reviews for...
20 Best Customer Onboarding Videos – EVER!
First impressions can mean everything. If your customer has a bad first interaction or struggles to get started with your product, they may not be a customer for long. The time...
How to Train Employees Using Video (5 Ways + Examples)
Training employees is important for many reasons, playing a key role in staff satisfaction, engagement, productivity and retention. But how? Why? And how do you go about doing...
20 Examples of Effective Training Videos
There aren’t many slam dunks in business. Usually, it’s a choice between cost or effectiveness. Thankfully, you don't have compromise either if you want to create training...
How to Improve Customer Support With Video
Since it first created a buzz among marketers all those years ago, video marketing has become synonymous with promoting businesses. It's true that video is one of the best ways...
4-Step Guide To Boosting Employee Engagement With Video
Employee engagement is, to quote Ron Burgundy, 'kind of a big deal.' Having employees at their workstation is one thing - but ensuring they're engaged with your overall mission...
How to Create a Killer Knowledge Video (In 4 Easy Steps)
When you hear the phrase “knowledge video” it probably takes you back to your school days, trying to cram in a series of videos to help you study for your finals… There’s a...
How to Use Video to Reduce Your Support Queries
Did you know that failure to resolve problems in a timely manner is one of the top two reasons for customer loss? It's pretty much an unavoidable fact that your customers will...
5 Reasons to use video to train your team
Training is one of those things that can seem like a necessary evil. Nobody really enjoys doing it - but it needs to be done to build and maintain high levels of...
Using Video to Train your Team
From my experience of first days at new jobs, I've found that there seems to be three approaches to onboarding: 1. The throw you in the deep end and see if you can swim approach...
6 examples of great customer service
Let's start with the bad news: 78% of transactions were bailed on because of a poor customer service experience.It takes 12 positive experiences to make up for one negative...
